Donor Services Processing and Service Representative

 Full-time position

Are you a detail-loving person who enjoys working with data entry?

Do you excel at searching and resolving issues and providing customer service by phone?

Are you a positive and dedicated teammate that enjoys communicating with a team to reach shared goals and deadlines?

Pioneers is seeking a conscientious Donor Services Representative to join our Finance team. Based in the Pioneers USA headquarters in Lake Nona, in southeast Orlando near the international airport.  This is a full-time position working during Monday-Friday office hours.

Salary will be commensurate with experience and role. For more information about the roles including physical demands, please contact our HR team for a copy of the job description.

What does a normal work day look like?

  • maintain positive donor relationships through customer service and expressing appreciation;
  • process checks and check batches;
  • research donation items, and contact donors for clarification as needed;
  • make careful updates to donor database records;
  • and work as a part of a team to reach shared goals.

Key qualifications we’re looking for:

  • firm commitment to Pioneers’ statement of faith, core values and mission;
  • ability to handle monotonous transactions throughout the day;
  • extreme attention to detail with proficiency in data entry;
  • good communication and interpersonal skills; and
  • experience with inbound customer service calls.

Benefits of this full-time position include:

  • fully-paid high deductible health plan for employee and family;
  • fully-paid life insurance policy for employee and family;
  • optional dental, HSA and retirement plans;
  • annual vacation and sick time, plus 12 holidays.

How to Apply:

Click here to apply online: apps.pioneers.org/careers