Pioneers protects your privacy

Data Privacy Policy

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This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data.

We know there’s a lot of information here but we want you to be fully informed about your rights.

For example, we will explain things such as how we share data across the Pioneers family to better serve you.

We hope the following sections will answer any questions you have but, if not, please do get in touch with us.

It’s likely that we will need to update this Privacy Notice from time to time. If you are subscribed to our mailing list, we’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

Personal information we collect

Personal information is data relating to an identified or identifiable natural person. An identifiable natural person is someone who can be distinguished, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to that natural person.

We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

We collect personal information from you when you subscribe to newsletters or engage with other services we may provide.

We collect personal information from you and any devices (including mobile devices) you use when you: subscribe to communication from us, register for an account on a website, provide us with information on a web form, update or add information to your profile or preferences, or when you otherwise correspond with us.

Some of this personal information, such as a way to identify you, is necessary for us to be able to communicate with you. The provision of all other personal information is voluntary.

We may also collect personal information from other sources, as described below.

Personal information you give us when you register with us or use our services

  • Identifying information such as your name, postal address or email address when you subscribe to communications from us.
  • Information you provide in the course of making a financial donation, though we do not store bank account or credit card numbers.
  • In some instances, if you respond to a survey you may voluntarily provide us with your age, gender or interests.
  • You may also provide us with other information: through a web form; by updating or adding information concerning your communication preferences; through your participation on social media; through personal communications, online chat sessions, or when you otherwise communicate with us regarding our work and services.

Personal information we collect automatically when you register for an account with us or use any services we offer

  • Information about your communications with us and your interaction with our services. This is information we receive from the devices (including mobile) you use when you access our services or visit our website. This information could include: device ID or unique identifier and device type.
  • Location information, including location information from your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device’s settings menu.
  • Computer and connection information such as statistics on your web page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information.

Personal information we collect using cookies and similar technologies

  • We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click and other actions you take when using our services within our communication or email content.
  • For more information about our use of these technologies, and how to control them, see more about cookies and similar technologies, below.

Personal information collected from other sources

  • We may supplement the personal information we collect with information collected from third parties. For example, we may collect and use demographic and other information that is publicly available as allowed by applicable national laws.
  • We allow you to share information with social media sites. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g. content viewed by you, content liked by you and information about the advertisements you have viewed or clicked). If you provide us with access to any site with video content, then you agree that we can share your video viewing with, or obtain information about your video viewing from, third-party social media sites for at least two years or until you withdraw authorization or connection to the social media site. You control the personal information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to the personal information retained by the respective social media site about you. By associating an account managed by a social media site with your account and authorizing us to have access to this information, you agree that we can collect, use and retain the information provided by these social media sites in accordance with this Privacy Notice. We may also use plug-ins or other technologies from various social media sites. If you click on a link provided via a social media plug in, you are voluntarily establishing a connection with that respective social media site.
  • If you give us personal information about someone else, you must do so only with that person’s authorization. You should inform them how we collect, use, disclose, and retain their personal information according to our Privacy Notice.

How we use your personal information

  • We use your personal information to improve our services, provide you with personalized communications, communicate with you about your engagement with us and our services, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
  • We use the personal information we collect from you for a range of different purposes and according to different legal bases of processing. The following is a summary of how and according to which legal bases we use your personal information.

We use your personal information to provide you with our communications and services, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. This includes:

  • To provide donation processing and account preference management, operate, measure and improve our services, keep our services safe, secure and operational and customize site content that includes communications and services that you may value in response to actions that you take.
  • To contact you regarding your record, to troubleshoot problems with your record, to resolve any dispute or to provide you service.When contacting you for such purposes as outlined above, we may contact you via email, telephone, SMS/text messages, postal mail and via mobile push notifications.
  • To provide other services requested by you as described when we collect the information.
  • We use general location information to provide you with location based services (such as search results, appropriate giving information and other personalized content).
  • To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities.
  • To enforce this Privacy Notice or other policies.

We use your personal information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests. We have implemented controls to balance our interests with your rights. This includes:

  • To improve our services, for example by reviewing information associated with stalled or crashed pages experienced by users, allowing us to identify and fix problems and give you a better experience.
  • To personalize, measure, and improve our communication based on your communication customization preferences.
  • To contact you via email or postal mail in order to poll your opinions through surveys or questionnaires and inform you about our services, as authorized by applicable law.
  • To contact you about public policy matters, or other current events, related to your ability to use our services.
  • To deliver targeted communication, service updates, and other communications based on your communication preferences and site activities.
  • To measure the performance of our email campaigns (e.g. by analyzing open and click rates).
  • To monitor and improve the information security of our site and mobile applications.

You have the right to withdraw your consent at any time.

How can I exercise my Data Subject rights?

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), you can email our privacy team directly. Our privacy team will examine your request and respond to you as quickly as possible.

Please note that we may still use any aggregated and anonymized Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Have questions?

If you have any questions about our Privacy Policy, please feel free to contact us directly.

Cookies and Similar Technologies

When you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies, web beacons and other similar technologies for storing information to help provide you with a better, faster, safer and more personalized experience and for statistical purposes. This page is designed to help you understand more about these technologies and our use of them on our sites and in our services, applications and tools. Below is a summary of a few key things you should know about our use of such technologies.

Our cookies and similar technologies have different functions. They are either necessary for the functioning of our services, help us improve our performance, give you extra functionalities, or help us to serve you relevant and targeted content. We use cookies and similar technologies that only remain on your device for as long as you keep your browser active (session) and cookies and similar technologies that remain on your device for a longer period (persistent). You are free to block, delete or disable these technologies if your device permits so. You can manage your cookies and your cookie preferences in your browser or device settings.

Where possible, security measures are set in place to prevent unauthorized access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorized service providers have access to cookie data.

Service providers are companies that help us with various aspects of our business, such as site operations, services, applications, advertisements and tools. We use some authorized service providers to help us to serve you relevant content on our services and other places on the internet. These service providers may also place cookies on your device via our services (third-party cookies). They may also collect information that helps them identify your device, such as IP-address or other unique or device identifiers.

What are cookies, web beacons, and similar technologies?

Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, mobile phone or other devices (referred to collectively as a ‘device’) that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging and tools.

The specific names and types of the cookies, web beacons and other similar technologies we use may change from time to time. In order to help you better understand this policy and our use of such technologies we have provided the following limited terminology and definitions:

Cookies: small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser.

There are several types of cookies:

  • Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
  • Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
  • First-party cookies are set by the site you are visiting
  • Third-party cookies are set by a third-party site, separate from the site you are visiting.

Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser will need to be set separately and different browsers offer different functionality and options.

Web beacons: small graphic images (also known as ‘pixel tags’ or ‘clear GIFs’) that may be included on our sites, services, applications, messaging and tools, that typically work in conjunction with cookies to identify our users and user behavior.

Similar technologies: technologies that store information in your browser or device, utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies and other web application software methods. These technologies can operate across all of your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.

We may use the terms ‘cookies’ or ‘similar technologies’ interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.

We offer certain site features, services, applications and tools that are available only through the use of these technologies. You are always free to block, delete or disable these technologies if your browser, installed application or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications or tools. You may also be required to re-enter your password more frequently during your browsing session. For more information on how you can block, delete or disable these technologies, please review your browser or device settings.

Generally, these technologies allow our sites, services, applications and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us. We do not store any of your personal information on any of our cookies or other similar technologies.

Any personal information that we collect and store through use of these technologies is first obtained through notice and consent. We obtain your consent by providing you with transparent notice of use of the technologies and providing you with the opportunity to make a choice to disable these technologies as set forth above.

Our uses of such technologies fall into the following general categories:

  • Operationally necessary. We may use cookies, web beacons or other similar technologies that are necessary to the operation of our sites, services, application, and tools. This includes technologies: that allow you access to our sites, services, applications and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security or; that allow you to make use of our functions such as saved search, donations or similar functions.
  • Performance related. We may use cookies, web beacons or other similar technologies to assess the performance of our websites, applications, services and tools, including as part of our analytic practices, to help us understand how our visitors use our websites, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services or tools.
  • Functionality related. We may use cookies, web beacons or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites, services, applications or tools. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests or past items viewed so that we may enhance the presentation of content on our sites.
  • Personalization or targeting related. We may use first-party or third-party cookies and web beacons to deliver content, including content relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the marketing and content that have been delivered to you, such as whether you have clicked on a marketing advertisement.

Use of these technologies by authorized third-party service providers

We may work with third-party companies, commonly known as service providers, who are authorized to place third-party cookies, web beacons or similar technologies for storing information on our sites or in our services, applications and tools with our permission. These service providers help us to provide you with a better, faster and safer experience.

These service providers may use these technologies to help us deliver our own content and compile anonymous site metrics and analytics. We do not permit any of these service providers to collect any of your personal information on our sites or in our services, applications or tools for their own purposes. These service providers are subject to confidentiality agreements with us and other legal restrictions on their use or collection of any personal information. Third-party cookies are covered by the third-parties’ privacy policy.